Name and Mailing Address Changes

Mailing address and name changes should be sent to the Customer Service Department to ensure account information is up-to-date.

Address changes are handled as conveniently as possible for customers. New information can be sent in via:

• Phone at (972) 721-2411 (verification of account information is required)
• Emailed
• Mailed to City of Irving, Customer Service Department, 825 W. Irving Blvd., Irving, TX 75060.
• Submitted in person at the Customer Service window at City Hall.

Name changes are made to an account for official name changes, such as change in marital status. Customers should submit a Name Change form, available in English and Spanish.

Service Request

To protect customer identity, all new services must be requested in person. The applicant is required to present a government issued photo ID and proof of residency for the service location.

Submit an Application for Services (available in English and Spanish) to the Irving Customer Service Department office during normal business hours. To receive same-day service, the application must be submitted with applicable deposits and fees by 3 p.m.

Provisions

Prepare to provide the following:

• The service address, including the suffix (e.g., St., Dr., Ln., Blvd., etc.)
• The date service is to begin
• Account holder’s full name
• Account holder’s social security number
• Account holder’s government-issued driver’s license
• Account holder’s business and home telephone numbers
• Account holder’s mailing address (if different from the service address)
• Payment of required deposit (as applicable)
• Payment of connection fee

Applicants also are required to show proof of residence or ownership at this address. In addition, all previous accounts for services must be paid in full prior to new services being established.

Additional Information

No one needs to be at the residence when the service is activated, as long as all faucets are turned off there. If the water meter is running when the technician activates service, the water will be shut off to protect against potential leaks that might damage the property. The technician will attempt to make contact at the door if this occurs.

If no contact is made, a notice will be posted on the front door requesting someone contact Customer Service to arrange a time to activate the service.